We are glad to support all our investors and ensure a smooth experience on our platform. We also understand that some questions may arise, especially for new investors. Our support team handles various questions, and today, we want to share the most frequently asked questions and answer them.
1. I Just made a deposit. When will it appear in my account?
We know how important it is to immediately see your funds reflected in your account. Deposits usually take up to 2 working days to be processed and credited to your hive5 account. Once the funds are received, you will get a confirmation email.
However, we work hard to ensure that most transactions are processed faster. Please get in touch with our support team if your deposit does not appear within 2 working days.
2. How do automated investment strategies work?
Automated investment strategies are a great way to put your portfolio on autopilot and let the system do the work for you. To set up a strategy, follow these steps:
- Go to the Investment section and click Automated strategies.
- Enter a Name for your strategy.
- Select your preferred investment criteria:
- Portfolio size - the maximum amount you want to invest with this strategy.
- Investment size - the amount allocated per loan.
- Originators - choose the lending companies you prefer.
- Loan term - define the loan duration in days.
- Interest rate - set the annual interest rate you expect.
If you want your principal and interest to be reinvested, tick Reinvest.
We recommend creating multiple strategies with different loan originators and portfolio limits for a well-diversified portfolio. Also, remember that the strategy stops working once the set portfolio limit is reached.
A tip for investors: If you want to delete a strategy, click the "Cancel" button.
3. When does the automated investment strategy start working?
This is one of the most common questions we receive. Many investors expect the strategy to activate immediately, but that's not how it works.
Once you create an automated strategy, analysing market availability and matching your criteria might take some time. Typically, automated strategies start executing investments within a day. Please be patient - it will begin investing once suitable loans become available.
4. How is the profit calculated?
Clients often think that the displayed interest rate represents monthly interest, but in reality, it is the annual interest rate. This means that if you invest in a loan with a 1-2 month term, you will not receive the full interest rate displayed, as it is calculated for an entire year.
If you want to calculate your profit yourself here is the formula:
Invested amount × Number of days × Interest rate / 365
Please keep in mind, that interest is calculated for the entire investment period. For example: if you invest 1 000 EUR for 30 days at an annual interest rate of 14%, the calculation would be: 1000 × 30 × 0.14 / 365 = 11.51 EUR
5. How and when do I get a profit?
As soon as the borrower whose loan you have invested in repays the loan, you will receive payment of principal amount and the accrued interest. The received payment is divided proportionally among all investors who have invested in that particular loan based on the amount they have invested.
6. How is the loyalty bonus applied and removed?
The hive5 Loyalty Program is created to reward our most committed investors. To participate, an investor must have been active on hive5 for over 90 days.
The system recalculates your active investment portfolio on the 5th of every month, applying or removing additional interest percentages based on your portfolio value.
The active investment portfolio formula includes the following:
- Your total investment
- Any non-invested balance in your account
The loyalty bonus is applied automatically if your total portfolio meets the criteria. If not, it will be removed during the monthly recalculation.
We're Here to Help
Whether you have questions about investing, our support team is always ready to assist you: support@hive5.co
